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The Pilot's Lounge #77: FBO Professionalism; An Oxymoron?
Who was it said you can't get good help anymore? With unemployment higher than usual, you'd think FBOs would be able to hire (and train and hold on to) professional, customer-service-oriented staff. AVweb's Rick Durden thinks any FBO that doesn't strive for professionalism will soon go out of business. Oh, wait a minute ...