AVweb reader Andy Couch explained how Aeroflight delivered that all-important personal touch:
As I taxied to the FBO, a lineperson came out to meet me and directed me to a tiedown; I didn't have to wander about the ramp, looking for a place to park. The lineperson helped me with my baggage and with my ground transportation. When I returned to the FBO a few days later to depart, I used both the computer-based flight planning services the FBO made available and the FBO's telephone to contact Flight Service. ... I was treated as if I were Bill Gates flying my personal bizjet instead of a piston-engine GA driver who purchased only 54 gallons of 100LL.