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FBOs aren’t the only heroes who can save the day when you arrive at an airport far from home. This week, reader John Williams tells us how Lockwood Aviation Repair saved the day when he visited Sebring Flight Center (KSEF) in Florida.
Flew my Weight Shift Control Trike from Williamsburg, Virginia to Florida to accomplish some in-flight testing of cold-weather gear to keep pilots warm while flying in open cockpit aircraft. When I landed in the Sarasota area, I noticed some problems with my exhaust system during my post-flight inspection. I called Lockwood Aviation, a major ROTAX repair station … . I spoke with Aaron Prentiss, service manager for Lockwood, described my predicament, and was immediately invited to fly my plane to their hangar … . Within minutes [of pulling up to the hangar], my plane was pulled into their immaculate hanger, Joe diagnosed the problem, and they went to work on the exhaust manifold-to-muffler connections. Thankfully, their weld shop could drop current projects to work me into their afternoon schedule. I walked to the KSEF FBO, found the pilot’s lounge and computer, and took time to check e-mail. Within half an hour, Aaron tracked me down, in person, to inform me about the progress of the repair job. It sure is nice to be treated like a valued customer when in transit and have industry representatives recognize that, without immediate assistance, my trip would [have] become a nightmare. Instead, my plane is being taken care of, I am being taken care of, and I am very pleased to recommend Lockwood to fellow pilots.
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