AVweb reader Robin Herrman discovered our latest "FBO of the Week" — the Medford, Oregon location of Million Air, at Rogue Valley International - Medford Airport:
I was planning a trip ... and called the different available FBOs for details on their services. I selected Million Air due to their 24-hour availablilty. I fly a C-182, nothing fancy, but I was treated like a millionaire (pardon the pun) with excellent ramp service and a wonderful pilot lounge with friendly staff during both my arrival and departure three days later. The little details were appreciated, like meeting us on the ramp upon arrival, tying down the aircraft, helping us with our bags, cleaning our windscreen before depature, and making sure we had bottled water. ... How nice to have customer service exceed your expectations for once!
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