FBO of the Week: Stout Flying Service (KLWS, Lewiston, ID)
AVweb's "FBO of the Week" ribbon goes to Stout Flying Service at Lewiston-Nez Perce County Regional Airport (KLWS) in Lewiston, Idaho.
AVweb reader Steve Cronje gave the FBO "a big thumbs up" for going above-and-beyond to correct an honest mistake. While visiting the FBO, Steve received a fuel bill that he thought was a little high, and after returning home, he began to wonder if the lineman had overcharged him or if (perhaps more worrisome) someone had breached security and stolen a bit of his fuel. Here's the rest of the story, in Steve's own words:
Imagine my pleasure when I received an unprompted letter from Stout Flying Services today. It apologized for accidentally overcharging us for 40 gallons of fuel when we refueled. Apparently, the fuel meter had not been reset properly, and the lineman, who was new, did not notice it. (It was early in the morning and he was the only one around.) They had corrected the accounting with the credit card company and included transaction receipts for our records!
It is great to find a company that puts honesty and integrity above the bottom line in the world of today. There was no need for the Stouts to do anything other than nothing — yet they went to the trouble of tracking us down and putting the matter right.
I hope that Stout Flying Service wins the "FBO of the Week" award for putting principles before the bottom line. Our family, for one, will be certain to use their services again and hopefully this nomination encourages others to do the same.
AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!