New Web Site Launched For AFSS Feedback

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Lockheed Martin, which last year took over operation of Automated Flight Service Stations (AFSS), this week launched a new AFSS Pilot Information Web Portal for GA pilots. The Web site provides a feedback mechanism where pilots who use AFSS services can register complaints, comments or compliments. The site also includes contact information for each AFSS, system status reports, and general information about using the system. The new information portal will serve on an interim basis until the spring of 2007, when the new Web-based FS-21 system is expected to be deployed, the company said. The FS-21 portal will enable pilots to file flight plans online, plus provide weather, NOTAMs and other services. Pilots can easily sign up and gain a member logon to the new site by providing just an e-mail address and password. "We want pilots to log on to the site frequently and tell us how we're doing," Dan Courain, vice president for Flight Services at Lockheed Martin Information Technology, said in a news release. "Feedback from our users is critical as we strive to maintain excellent service on a continuing basis." Lockheed Martin Information Technology assumed operation of all Flight Service Stations in October 2005 after being awarded a $1.7 billion outsourcing contract by the FAA.