Cessna Increases Field Support Headcount
Cessna last week said it had added six additional Citation field service engineers to its support team. According to the company, the latest move is part of its plans to have a total of 26 field service engineers around the world, along with 48 customer service engineers based at its Wichita, Kan., headquarters by the end of 2006. Cessna made the additions to further strengthen customer support for its in-service fleet. “Our people must be available to go to our customers when there is an urgent need,” said Art Warren, director of Citation customer support. “Our customers have emphasized this, and in our efforts to meet or exceed their expectations, we’ve invested in six highly qualified and talented people from corporate flight departments and service centers.” The new field service engineers and their locations are: Craig Duncan, Portland, Ore.; Jeff Saubers, Nashville, Tenn.; Joel Noronha, St. Louis, Mo.; Randy Davis, Pittsburgh, Penn.; Paul Faunce, Houston, Texas; and Kevin Flood, Minneapolis, Minn.
“The field service engineers address technical, general and business issues, while the customer service engineers are team specialists focused on technical issues for specific jet models,” said Chet Shippy, manager of Citation field service. “It’s a very dynamic team that continues to strive to meet our customers’ needs wherever and whenever they may arise. With the largest fleet of business jets in the world, we plan to increase our field service staff as the fleet expands. In addition to these six new engineers, we also plan to add one field service engineer in Europe, one in the Middle East, and two in North America, before the end of the year.”