Cessna Names Mark Paolucci to Head Customer Support

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Cessna said earlier this month is named Mark Paolucci, currently vice president of Citation Sales, to replace retiring Senior Vice President Ron Chapman as head of the company’s customer service organization. Paolucci will also assume Chapman’s position on Cessna’s Senior Leadership Team. Paolucci will be based at the company's headquarters in Wichita, Kan. Paolucci will assume his new responsibilities beginning Aug. 21, and Chapman will retire Oct. 2. Paolucci takes over a customer service group that includes 10 service centers in the U.S. and Europe, a network of authorized service centers around the world, and a parts distribution group based in Wichita.

Paolucci joined Cessna in 1979 as a design engineer and has worked in both special missions/government sales and commercial sales. He was named vice president of international sales in 1994 and vice president of Citation sales in 2002. He holds a Bachelor of Science degree in aviation technology from Central Missouri State University. “Mark is the right individual to be stepping in for Ron to guide Customer Service as it continues to meet the demands of our growing global customer base,” said Cessna Chairman, President and Chief Executive Officer Jack Pelton. Chapman’s 37-year career at Cessna started in 1969 as a supervisor in customer accounting. In 1974, he was tapped to head Cessna’s parts distribution organization and continued to take on more senior roles within the customer support group. He has led Customer Service since 1996 and was named senior vice president in 1999.