ExxonMobil Aviation Lubricants has established a telephone hotline "to provide expert guidance to customers in the event of urgent aviation lubricant-related technical emergencies." The number is 1-609-737-4411. The line is open 24/7 and staffed with trained professionals, according to ExxonMobil.
"Offering our aviation customers an easy, uncomplicated way of doing business is a top priority," said Global Aviation Lubricants Sales Manager Mark Green. "Ensuring that they have immediate, expert support in the event of an aviation lubricant-related technical emergency is one of the ways we are doing this." Callers to the Technical Emergency Hotline will be asked to provide the name of the aviation lubricant, a description and location of the problem, and the engine and aircraft make and model. Callers must also provide their name, company and contact details. If the problem isn't an emergency, the technical help desk can help in local time zones from 8 a.m. to 5 p.m. Those numbers are: +1 800 662 4525 for the AmericasGMT minus five hours; +66 2 204 5667 for the Asia PacificGMT plus eight hours; and +420 221 456 426 for Europe, Africa and the Middle EastGMT plus one hour). Customers may also send non-urgent lubricant-related questions to firstname.lastname@example.org at any time.