FAA Seeks Pilot Feedback On Flight Services
The FAA is conducting a satisfaction survey to get feedback about flight services that are provided to pilots. The FAA says it will use the survey results to improve service and "to continuously advance the safety and security of civil aviation." The survey takes about 10 minutes to complete, the FAA says, and is being conducted by an independent research and consulting firm. Responses are confidential and anonymous, the FAA says. Questions touch on topics such as the quality of service from Flight Service Stations, how quickly calls are answered, and the quality and usefulness of weather information. A space is provided for additional comments. The FAA says it will conduct follow-up surveys throughout the year. It appears to be an invitation-only type of survey, so keep an eye on your inbox.