Gulfstream's Airborne Warranty Service Is Five Years Old
Gulfstream Aerospace last week said it is celebrating the fifth anniversary of its Airborne Product Support (APS) service -- kind of a AAA card for Gulfstream operators -- and what the company says is the first-of-its-kind airborne aircraft maintenance and repair support program. Since the program officially launched on May 6, 2002, Gulfstream has completed more than 1,350 Airborne Product Support missions, 96 of which have been outside the U.S. The program uses a Gulfstream G100 jet, which is available 24 hours a day, seven days a week and 365 days a year to assist customer aircraft under warranty. The G100 transports flight-essential parts, such as tires and windshields, test equipment and technicians to airports within North America, Central America and the Caribbean.
In cases where an operator’s aircraft is located outside the G100’s range of service, Gulfstream will fly the needed parts and technicians to a major airline hub where they can connect to commercial flights to reach the customer’s aircraft. “We are the first and only manufacturer to dedicate an aircraft solely to assisting customers whose aircraft are unexpectedly grounded as a result of needed parts or technical assistance,” said Larry Flynn, Gulfstream's president of product support. “From the inception of this program, we made sure that those who answer the customer calls can dispatch the APS plane. By eliminating senior management approval, we can respond without delay.” Gulfstream's Airborne Product Support operation employs eight dedicated pilots and a full-time manager.