Survey Polls Crew On Air Rage
An Eastern Michigan University undergrad has launched a survey on a topic that gets plenty of media attention (especially if celebrities are involved) but, as far as he's been able to determine, has never been independently studied. Robert Chapin says the survey is designed to poll flight crew members on the incidence of air rage. "Your participation in this study will help us to better understand the effects of passenger misconduct," Chapin says in his preamble to the survey.
Although it's often treated humorously or as an oddity in news, passenger misconduct is a costly and disruptive issue that can also profoundly affect the front-line crew members who have to deal with it. Although the survey is primarily aimed at airline crews, it does not exclude GA and anyone with an unruly passenger experience on a private aircraft is welcome to take part. Chapin, a commercial pilot who is now getting an instructor rating, said he hopes to publish a paper on air rage based in part on the survey results.