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AIRLINE FARES UP, BUT SO IS PASSENGER SATISFACTION
airline passengers are paying higher fares and being charged to haul
bags, they're apparently happier with the airline experience than they
were a couple of years ago, according to a new consumer satisfaction
survey. The Michigan-based American Consumer Satisfaction Index reported
this week that at 67 on a scale of 100, customer satisfaction with the
airline industry is as high as it's been for decades. In 2012 alone, the
industry gained 3.1 percent in approval points, this despite higher
fares, more crowded flights and fewer scheduling options. What's going
on here? "I think in part it's because customers are becoming cleverer
when they fly at avoiding the various fees. We're finding that while
passengers aren't terribly satisfied with checked baggage fees, fewer of
them are checking baggage," says ASCI director David VanAmburg.
SCORING POINTS WITH PASSENGERS
Amid numerous changes for the
airlines in recent years is one you might not expect: Customer
satisfaction is up. Paul Bertorelli asked David VanAmburg from
the American Customer Satisfaction Index to explain. More...
The Aviators: Watch Us
on TV, on DVD and Online ... Now!
The award-winning hit television series airing across the US weekly on
PBS (contact your local station), in Canada on Travel+Escape, and
overseas on Discovery. The Aviators
aviation, as our pilot/hosts take you flying with the Blue Angels, on
$100 hamburger runs, or exploring aircraft from warbirds to airliners.
Seasons 1 and 2 now on iTunes and Hulu. Season 3 coming this fall ...
and premiering at AirVenture 2012!
Click here to learn more.
NAVCANADA TO OFFER GLOBAL FLIGHT TRACKING
A constellation of
66 new satellites that will be launched starting in 2015 will make it
possible for operators to track their aircraft anywhere in the world,
even across oceans and remote regions where coverage is not currently
available, the project partners announced on Tuesday. Iridium
Communications is providing the technology, and NavCanada is the launch
customer. For routes that operate in oceanic airspace, the new Aireon
satellites will provide a "quantum improvement" in efficiency, said
NavCanada CEO John Crichton. For example, NavCanada said, flights across
the North Atlantic should save $100 million per year thanks to more
efficient routing. The satellites, which are scheduled to be online by
2017, will communicate with the ADS-B devices on airplanes.
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GULFSTREAM AT ODDS IN INVESTIGATION
NTSB chairman Deborah
Hersman has criticized some of the actions of Gulfstream staffers during
an investigation into a fatal
crash during a flight test of a G650 in New Mexico last year. In a
letter dated April 4, 2012, that was recently posted
to the NTSB's public docket, Hersman says that while interacting with
Gulfstream, NTSB investigators "encountered a variety of situations that
are not typical when dealing with parties to investigations." She goes
on to list her concerns, including "noncompliance with instructions from
the NTSB investigator-in-charge relating to quarantine of
accident-related telemetry data
unexplained missing evidence,
including a computer hard drive containing accident-related telemetry
[and] general conduct and dilatory tactics prejudicial to the
investigation." Gulfstream President Larry Flynn defended the company's
actions in a letter, also posted to the docket, stating that
"Gulfstream has responded to each and every request for information from
the NTSB as promptly as possible." More...
No Hassle, No Gimmicks, No Hat
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Aviation Insurance Resources
) will research
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Call (877) 247‑7767
FLORIDA PLANT EARNS PRODUCTION CERTIFICATE
manufacturing plant in the U.S. earned its production certificate this
week. The Melbourne, Fla., facility has been shipping Phenom 100s since
last December but the aircraft were certified under the type certificate
for Brazilian-made Phenoms. The aircraft are assembled using assemblies
made in Brazil. The plant was opened
a little more than a year ago. More...
The Eclipse 550 Twin-Engine
Jet: Delivering in 2013
The first Eclipse 550 Jet
, currently being constructed in
Albuquerque, New Mexico, will be ready for delivery in 2013. What does
this mean for you? It means you can fly up to 375 KTAs above the weather
at 41,000 feet while sipping a mere 59 gallons of fuel per hour. And you
can do it next year. Compare the Eclipse Jet, the most technologically
advanced, fuel-efficient jet on the planet, to other aircraft in its
FIRST FLIGHT BY END OF YEAR
Bombardier says its CSeries
single-aisle airliner is on schedule and will fly by the end of the
year. Marc Arcomone, president of commercial aircraft, also says first
deliveries will be made by the end of 2013. "Yes, the CSeries program is
on track," he told analysts ahead of the all-important Farnborough Air
Show in a few weeks. He said that from a technical standpoint, there are
no major issues in the way of the current timeline and he also said he's
satisfied with the modest (by clean-sheet airliner standards) order book
to date for the 110 and 130-seat aircraft. "We are exactly where we want
to be with 11 customers and 317 orders," he said. Central to the
efficiency claims being made about the CSeries (20 percent on fuel burn)
and much of that is due to the PurePower geared turbofans being
developed by Pratt & Whitney Canada. More...
Rod Machado Instrument
Available from AVweb Bookstore.
The best available options for the beginning instrument student and the
accomplished pilot wanting to refine his or her skills. Rod
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Instrument Pilot Handbook
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Instrument Survival Manual
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Call (800) 780‑4115
click here for more information
Fly More for
Visit the AVbuys
page for discounts, rebates, incentives,
bargains, special offers, bonus depreciation, or tax benefits to help
stretch your budget. We're helping you to locate and view current offers
instantly, with a direct link to sponsors' web sites for details.
Click for the resource page.
VIKING AIR TWIN OTTER FACTORY
Viking Air is
quickly ramping up production of its new build Twin Otter 400 series.
AVweb's Russ Niles toured the Victoria, British Columbia factory
with VP of Operations Dan Tharp, a Wichita aircraft production veteran
recently hired by Viking to boost production. More...
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NEW AVP AT ERAU
Rick Larsen is the new associate vice
president of marketing, corporate and alumni relations at Embry-Riddle.
He was most recently VP of Marketing and Communications at EAA. He is an
ERAU alumnus. More...
WHERE? YOU TELL US
Get a promotion or a new job? Your
colleagues want to know about it, and AVwebBiz can get the word
out. Drop us a line about the
staff appointment, with a nice recent photo, and we'll do our best to
include it in our new section, "Who's Where." The items will be
permanently archived on AVweb for future reference, too.
THE AVWEBBIZ TEAM
AVwebBiz is a weekly summary of the latest
business aviation news, articles, products, features, and events
featured on AVweb, the
world's premier independent aviation news resource.
AVwebBiz team is:
Jeff Van West
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