Frequently Asked Questions (FAQ) About AVweb
Baffled by something on AVweb? We've put together this list of common troubleshooting and known issues to help you out. Just click on each question to view our detailed answers and if you can't find an answer to your question here, contact us using the form to your right.
AVweb is absolutely free to users, and you can browse the site as much as you like without registering. You will find, however, that some of our services do require you to create a free membership account. There are several reasons for this:
- Member profiles allow the server to keep track of your preferences e.g., to which of our e-newsletters you are subscribed and to which e-mail address they should be sent.
- An online profile allows you to log in and change preferences yourself, without needing to e-mail our customer support staff and wait for a reply.
- With a profile, we can e-mail you updates on conversations you're following on AVweb. (This applies to sections like our blog comments.)
- Your AVweb profile contains limited information about you (your e-mail address, logon password, and country of origin) which is required by certain features on AVweb (posting a Classified Ad, submitting a picture or video for publication, commenting on our blogs). As long as you're logged in, you can use these features with only a click of a mouse, instead of having to tell us where you're from and how to reach you every time you use one of these features.
- Your registration provides us with anonymous information on how many people are using AVweb and where they come from. It also allows us to see which features are the most popular and which e-newsletters have the greatest circulation. This information is tremendously helpful when it comes to deciding what stays and what goes. (We can only provide as much content as we can afford!)
- By the same token, your membership allows us to provide accurate demographics to our advertisers (and potential advertisers) about AVweb traffic. These numbers bring in ad revenue that pays for AVweb content, so in a nutshell registration helps keep AVweb free!
Just visit avweb.com/register. Choose your (free) e-newsletter subscriptions by checking the boxes next to each title, fill our some basic information in the blue sidebar (your name, e-mail address, and country of origin), and click the submit button.
You can reach the registration page from anywhere on AVweb by looking for the Register/Login button () in the upper right of all pages on AVweb.
Once you've registered, the AVweb server will send you an automated e-mail message. When you receive the message, just click on the confirmation link to activate your membership.
This is an extra step to verify that you are indeed the person who signed up for AVweb membership. (Otherwise, anyone could sign up anyone else and we don't want that happening.)
When you register with AVweb, our server will send an automated message to your e-mail address. To use your AVweb login, you'll have to click on the confirmation link in that message to activate your account.
You won't be able to log in until you've clicked on the link in the activation e-mail.
Go to avweb.com/profile/resend_confirm.html and request a new activation e-mail.
The replacement e-mail should arrive within a few minutes.
If it doesn't arrive, check your spam filters to be certain your e-mail program or service provider isn't blocking e-mails from AVweb. (You'll find some suggestions for dealing that with issue in this section of our FAQ.)
You can log in from anywhere on AVweb by looking for the Register/Login button () in the upper right of all pages on AVweb or you can go directly to avweb.com/login in your browser.
If you haven't yet confirmed your account
Your user name is the e-mail address you used when registering for your free AVweb account.
Yes. If you don't, you will still be able to log in to AVweb using your password and your old e-mail address but your e-newsletter subscriptions will continue to go to the old address.
- Log in to AVweb.
- Click on the My Account button () in the upper right of any page on AVweb, and you'll be taken to your Account Profile, where you can update your personal information, e-mail address, password, or e-newsletter subscriptions.
If you remain logged on for six months or more on the same computer, you may experience trouble accessing members-only AVweb content. The most common symptom is getting a login page when you attempt to access members-only content, then finding yourself sent to the "Account Options" page (over and over) instead of being passed through to the content you wished to view.
If this happens to you, trying getting rid of the old cookie and getting a new (fresh) one from the server:
- Log out of AVweb using the Log out option in the upper right corner of all pages.
- Empty your browser's Cookies and Temporary Internet Files (Tools » Internet Options in IE, Tools » Clear Private Data in Firefox)
- Close and restart your browser. (Be sure the browser closes and doesn't merely minimize to your taskbar or system tray.)
- Log back in to AVweb using the Register/Login button () in the upper right corner of all pages on the site.
If you still experience problems, try emptying all cookies from your browser and restarting your computer before logging back in to AVweb.
If you'd like to help us out, save the corrupt cookie to your desktop (before logging out of AVweb) and contact us. We'll provide an e-mail address where you can send the bad cookie as an attachment, and we'll do a postmortem on the file and try to improve the life expectancy of our AVweb cookies.
Because of caching and different login procedures, you may actually have several AVweb cookies. If so, feel free to send them all. (We'll sort them out.) You can find them by doing a search (Start Menu » Search in Windows) for *@www.avweb* (include the asterisks as wild card characters).
Your AVweb cookies should be named something like this:
... where [username] is your AVweb user name and [instance#] is a whole number.
FOLLOWING THE AVWEB INSIDER BLOG
Your comments on AVweb blogs are automatically tagged with the First Name and Last Name associated with your user profile. To change those:
- Log in to AVweb.
- Click on the My Account button () in the upper right of any page on AVweb.
- Click on Update Name & Personal Info and update your First Name and Last Name.
- Click Save Information.
Your name will now appear alongside all your new comments on the blog.
ADVERTISING ON AVWEB
Thanks for asking! We're ad-supported and would love to talk to you about ways to promote yourself on AVweb!
You'll find our rates and contact information at avweb.com/advertise.
TROUBLESHOOTING FLIGHT EXPLORER