Why must I subscribe?

We require members to subscribe is to enable us to offer various features that require us to keep individual track of each member. Examples of this are AVweb's messaging areas, its classified advertising section, its secure online order processing system, and its custom-tailored "What's New" page that lists new additions that you've not seen yet. For additional information, see our privacy policy.

Another reason we ask you to register is so that we can give our advertisers accurate demographics about the people who are seeing their advertisements on AVweb. We need such data to attract advertisers so that we can afford to continue to provide you free access to AVweb.

We will use your registration information to provide you customized services, to keep track of your account, and to generate statistical reports for our advertisers. For additional information, see our privacy policy.

What browser software is required to access AVweb?

Although you can access AVweb with virtually any modern WWW browser, we strongly recommend that you use Netscape Navigator 3.x, Netscape Communicator 4.x , or Microsoft Internet Explorer 3.x or 4.x. Earlier versions had various problems with authentication and secure (encrypted) transactions.

To use the Automatic Login capability, your browser must support "persistent cookies" and you must not have disabled this feature. To use AVweb's secure ordering capability, your browser must support Secure Sockets Layer (SSL) encryption.   The Netscape and Microsoft browsers mentioned above do support these features.

Do you have a privacy policy?

Yes. Click here to review.

Help! I'm unsure of my e-mail address.

The email address we need is your correct Internet mail address. This always contains an at-sign "@" in the middle and usually looks something like this:

where the ".xxx" is one of the top-level domains (.com, .edu, .gov, .int, .mil, .net, .org) or a two-letter country code (.us, .ca, .au, .jp, etc.).

• America Online: If you get your mail on AOL, your e-mail address looks like username@aol.com. If your AOL user name contains embedded spaces, they should be omitted from your e-mail address.
   
• Prodigy: Prodigy is similar except it's userid@prodigy.com. Many prodigy user IDs look like XYZ123A, so the e-mail address would be xyz123a@prodigy.com.
   
• CompuServe: Your e-mail address looks like 71234.5678@compuserve.com or 102345.6789@compuserve.com.   Note that the part to the left of the @ is your CompuServe PPN but with the comma replaced by a period (very important!). If you've applied for an alphabetic userid, your e-mail address looks like myname@compuserve.com.

When you sign up for AVweb, it will ask you for your e-mail address and then ask you to confirm that address by typing it in one more time. This is to prevent any potential typing errors that may lead to inability to access AVweb or receive AVwebFlash.

I just changed service providers. How can I change the e-mail address where I receive AVflash or Business AVflash?

Simply login to your AVweb profile, modify your e-mail address, and then save. This will update your account immediately.

You can use the same login procedure to change your mailing address, pilot and aircraft information, or any other item of membership information. In fact, we encourage you to review your membership record from time to time and update it as appropriate.

I've signed up, but I never get the newsletters. What can I do?

If you're not getting our newsletters, it could be that a spam filter (designed to weed out junk mail and unsolicited commercial offers) is deflecting our messages.  First, check your "spam" or "junk mail" folders to see if there are any undelivered AVflash messages sitting there.  Second, add this address to your whitelist (the list of senders that your e-mail program will allow safely through the spam filters):

avweb@homer.belvoir.com

All our e-mails will come from that address, so by whitelisting it, you'll be allowing both AVwebFlash and AVwebBiz into your inbox.  (Flight Explorer subscribers and Reader Panel members, note that those e-mails also come from the same address.)

I've read all this, but I'm still having trouble. Can you help?

You bet! Simply drop an e-mail to the AVweb help desk describing your problem in detail, and we'll do our best to help you. If at all possible, please include your AVweb user name in your message. Remember, you're AVweb user name is the e-mail address you used to create your AVweb profile. If you can't remember the e-mail address you used, please be sure to include your full name and any other personal information like address or phone number so we can look up your membership record.