July 29, 2007 FSS Feedback Line Initiated

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by	Russ Niles
	News Writer, Editor

The FAA has opened a toll-free line specifically to gather information on the performance of Lockheed Martin-managed Flight Service Stations. Dialing the number (888-358-7782) will allow the caller to record a message describing the experience he or she had with flight services. AOPA President Phil Boyer said the phone line was his group's idea after fielding hundreds of complaints from disgruntled pilots. Pilots can leave messages as long as three minutes and should provide all the detail they can, along with contact information for followup by the FAA and Lockheed Martin. Boyer said the goal is to provide Lockheed Martin with the data it needs to fix the problems created by the transition to its system. It's an issue that has FAA Administrator Marion Blakey's attention.

She told those attending a "Meet The Boss" session at EAA AirVenture on Thursday that Lockheed Martin "went through a rough patch" in the transition, and the agency was fully aware of the inconvenience it caused. "We have been all over Lockheed," she said.