The Pilot's Lounge #32: What Pilots Think of FBOs (We Really Like You) and Some Modest Suggestions
FBOs are a constant topic of conversation among pilots and no less so in The Pilot's Lounge. While everyone has a horror story or two, everyone also has a tale about great, unexpected service. Ultimately, the FBO business is a service business and depends on repeat customers. Yet, some FBOs don't seem to understand this fundamental. AVweb's Rick Durden wraps up a two-part series — begun last week by Howard Fried — on FBOs: what they are, what they do and how they might think about doing it better.