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FBOs are in the service business, but what Pacific States Aviation (of Concord, Calif.) did for Shannon Biggs and Bryan Liang in September was pretty special. AVweb's Russ Niles speaks with everyone involved in a terrible situation that had a big bright spot.

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We first heard about this when Bryan and Shannon recommended Pacific State for our weekly "FBO of the Week" award. Read Bryan's comments here.

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