FBO of the Week: Arrow Aviation/Executive Air Service (KDXR, Danbury, CT)
Some of our favorite "FBO of the Week" nominations begin with an unexpected problem on a long trip. AVweb reader Jerry Quint was on his way home from Sun 'n Fun when he discovered our latest top-notch FBO — Arrow Aviation/Executive Air Service at Danbury Municipal Airport (KDXR) in Danbury, Connecticut. Jerry provided the play-by-play of his exceptional visit:
I stopped for fuel and to spend the night. I was immediately impressed with the professional demeanor of the refueler, Mr. David Clark. When he discovered that I was remaining overnight, he directed me to a convienent tie-down and offered me the use of the pilot's lounge to spend the night. After a lengthy search, he found a key to the shower room. Joanie, who handles the office chores, answered all of my questions and made me feel welcomed. Cliff Brown, a CFI, made sure I had the codes to the doors, in case I wanted to leave the FBO after it closed for the day. Additionally, Cliff introduced me to a Master A&E/IA by the name of Karl Wiemer, who not only restores fabric-covered aircraft but is an expert in chasing down oil leaks.
My SkyCatcher had developed a leak on the way up from Sun 'n Fun, so he met me the next day, after I had a delicious doughnut that Cliff had delivered that morning before his early departure for a trip to Maine. With cylinder pressure testers in hand, Karl checked for the possibility of blow-by. After he determined there was no blow-by causing oil leakage, we started the engine and found the oil was leaking out of the oil filter where the filter and the rounded flange met. Several calls to oil filter suppliers proved to be fruitless, and it was discovered that the oil filters for SkyCatchers are only available at Cessna Dealers. They are very expensive, and there is no authorized subsitute. The nearest Cessna dealer was 40 miles distant, so Karl drove to retrieve it. After his 80-mile trip, he installed the filter, and I was finally on my way.
Of all the ten airports that I have visited in the last two weeks, the folks at Danbury are head and shoulders above them all. I am proud to recommend them for "FBO of the Week."
AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!