FBO of the Week: Sonoma Jet Center (Santa Rosa, California)
AVweb's "FBO of the Week" ribbon goes to Sonoma Jet Center at Charles M. Schulz Sonoma County Airport (KSTS) in Santa Rosa, California.
AVweb reader Austin Kalb told us about the FBO:
Wow. Either I'm really a VIP, or the people at the Sonoma Jet Center in Santa Rosa, California just made me feel that way. When I arrived in my Mooney, I was immediately swarmed by staff unpacking my luggage, loading the rental car (that was brought to the airplane), hooking up a tow, [and] handing us some cold waters. Then Josh said hello. He owns the place — and when I found out he was a Mooney driver, I stepped out of the airplane to chat. A couple of minutes later, I was offered hangar space with the big guys. Nice! That night, my rental car experienced a flat tire. [The rental company] was less than helpful — they left me pretty much on my own. I called the FBO. They simply took care of the issue. I left my car at the B&B in the morning, and when I returned later that day, a new rental was sitting where the old one was. When we left Santa Rosa, Josh showed up again to see us off. Last time I visited Santa Rosa, Joyce at the front desk was exceptional. Now I get why — it starts at the top. Great job, guys!
AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!