FBO of the Week: Utah Jet Center (KLGU, Logan, UT)
We love to hear stories about FBOs going above-and-beyond to make things happen for pilots and their passengers, and our latest "FBO of the Week" ribbon goes to Utah Jet Center at KLGU in Logan, Utah, where "above and beyond" are just another day at the office. AVweb reader Bruce Spencer tells the tale:
My wife and I ... landed at Logan for the evening, and I noticed that the left brake was inoperative. We taxied to the Utah Jet Center where a ramp attendant guided us in to park. He asked about out flight and then asked what they could do for us. I explained that we needed fuel, would like to have the brakes looked at, and that we were looking for a place to stay in Logan for the night. ... [H]e immediately called a mechanic, offered us a very nice courtesy car, gave us some bottled water, and called three different hotels to check availability and get us a corporate rate. Before we left for the night he gave us the cell phone number of the mechanic and asked for ours so that the mechanic could contact us. He said they would top off the tanks and tie the plane down for the night.
About an hour later, we got a call from the mechanic explaining the brake problem, the cost to fix it, and telling us that he would fix it that night and that the plane would be ready in the morning. When we arrived back at the airport at 7:30 am the plane was fully fueled, the brakes were repaired and the plane was ready to go. ... We were 100% satisfied with our experience with the Utah Jet Center at Logan airport and would highly recommend them to anyone flying into Logan or stopping there en route to another destination.
AVweb is actively seeking out the best FBOs in the country and another one, submitted by you, will be spotlighted here next Monday!