Dassault Falcon Boosts Spares Warranty
Dassault Falcon last week announced it was increasing the duration of the warranty it offers on all Dassault Falcon replacement parts. Beginning June 1, all new parts are warranted for 24 months from time of installation, or 30 months from time of purchase. The announcement was made before a crowd of 1300 Falcon operators at the company's 26th Worldwide M&O conference in Boca Raton, Fla. The new warranty will apply to claims on parts purchased from Dassault Falcon since June 1, 2004. "Dassault Falcon recognizes the growing importance of parts warranties to our customers and decided it was a positive step we could take," said John Rosanvallon, president and CEO of Dassault Falcon. "Not only does it underscore the point we've been making that Genuine Dassault Falcon Replacement Parts are reliable. It also improves the customer's perception that we are fully committed to lowering their cost of operation."
The warranty program is in effect globally for all 120,000 Genuine Dassault Falcon Replacement Parts regardless of the type of aircraft flown or when the customer's aircraft was built. If the part was purchased from Dassault and, during the warranty period, the part fails for causes unrelated to normal wear or abuse it will be replaced by Dassault Falcon at no cost. Dassault note that its spare-parts availability has been an impressive 98% for the past several years. "We've substantially increased our spares inventory levels in the past several years by adding five warehouse satellite locations and increasing inventory in others. In addition, we continue to lower prices on a wide range of products by a significant amount," said Frank Youngkin, vice president of Worldwide Spares for Dassault. "Availability is up, and prices are down, more than 50% in some cases, on parts for both out-of-production aircraft as well as current production models."