At the same time it enhanced its warranty for spare parts, Dassault Falcon announced actions intended to improve its support of in-service aircraft. The company also was recently awarded the NetJets Fleet Base Maintenance Award for Base Maintenance performance during the First Quarter of 2006. By merging its help desk and field technical representatives within customer support, Dassault said it hopes to increase the level of day-to-day support operators receive. Under John Loh, who was named Director, Technical Support, the help-desk representatives and field technical representatives will now be combined into one department, and will conform to one training and communication standard. Additionally, the company has three new regional technical manager positions. “The goal is to move more authority and decision making closer to the customers and to deliver a consistent and positive customer experience,” Loh said. “By doing this, we will also be providing better management support to our reps.”
Meanwhile, Dassault Falcon Jet – Wilmington Corp. (DJF-W) was named recipient of NetJets’ Fleet Base Maintenance Award for Base Maintenance performance during the First Quarter of 2006. The award marks the second consecutive quarter in which NetJets has recognized DFJ-W as the winner. The NetJets award program recognizes progress toward and support in reaching the operator’s business and safety objectives. It reflects nine separate areas, including reliability after departure, fleet availability and on-time releases, among others.
