Eclipse Aviation yesterday announced that John Ricciardelli is joining its senior management team as vice president, Customer Experience and Support Services, replacing Ken McNamara. According to the company, Ricciardelli joins Eclipse Aviation following 23 years of customer support and program management experience at Honeywell and Bell Helicopter-Textron. His new duties include responsibility for enhancing the Eclipse 500 ownership experience, examples of which involve aircraft delivery, pilot and maintenance training, Eclipse Service Center operation, and delivering JetComplete, Eclipse’s customer ownership program. At Bell Helicopter, Ricciardelli helped that company win the Armed Reconnaissance Helicopter Program, delivering a developmental aircraft in less than nine months. At Honeywell, he established a support network for business-jet turbofan engines, including launch of the TF7000 in 2003.
“We are very pleased that John is joining our team to lead the advancement of the Eclipse 500 ownership experience,” said Peg Billson, COO of Eclipse Aviation. “John has a proven track record of delivering results while satisfying customers, and is well positioned to help us realize our vision of setting a new experience standard for aircraft ownership.” Ricciardelli earned a bachelor’s degree in Mechanical Engineering from Pennsylvania State University in 1983, and an Executive MBA in general management from Texas Christian University in 2006.
