ExpressJet Leads In Lost Bags And Bumped Passengers

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ExpressJet Airlines led major U.S. carriers for 2016 in highest percentage of bags lost. According to Department of Transportation statistics, ExpressJet received reports of mishandled baggage from 0.43% of all passengers—91,383 bags—which was down from their 2015, also industry-leading, loss rate of 0.51% of passengers reporting bags mishandled. At the opposite end of the spectrum, Virgin America received roughly one-quarter as many reports per passenger carried. Southwest mishandled the largest number of bags in total, but also flew the most passengers of any U.S. airline in 2016.

ExpressJet also led major U.S. carriers for 2016 in highest percentage of passengers forced to deplane. The same Department of Transportation Air Travel Consumer Report shows 1.51 passengers out of every 10,000 was bumped from an ExpressJet flight in 2016. Compared to ExpressJet, passengers on Hawaiian Airlines were 30 times less likely to get bumped from their flights last year. ExpressJet’s forced deplanement rate for 2016 was down from 1.86 per 10,000 passengers in 2015.

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