Southwest Removes Passenger Over Dog Allergies

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A Southwest passenger traveling from Baltimore to Los Angeles earlier this week was removed from her flight after telling flight attendants she was deathly allergic to dogs. The passenger, Anila Daulatzai, 46, is a college professor from Baltimore. Two passengers aboard the flight were traveling with canine companions. Video shot by one of the other passengers, Bill Dumas, began circulating late this week showing Maryland Transportation Authority Police struggling to get Daulatzai off the plane. Dumas told the L.A. Times that the video follows extended attempts to negotiate a quiet departure from the airplane: “It went from this very quiet conversation and suddenly erupted into this big physical confrontation,” said Dumas.

In a statement, Southwest said, “We are disheartened by the way this situation unfolded and the Customer’s removal by local law enforcement officers.” The company continued, “We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns. Southwest Airlines was built on Customer Service, and it is always our goal for all Customers to have a positive experience.” Southwest company policy requires passengers who alert the company to a life-threatening allergy to provide a medical certification that they can safely travel in an airline environment. Daulatzai reportedly demanded that Southwest provide her with an EpiPen. Southwest spokesman Chris Mainz said, in a statement to the press, “We do not have or administer shots.”

Comments (5)

Once again, this is a 'natural' follow-on result of the UAL incident where the "Doctor" had to be forceably removed only to become subsequently wealthy over his incident. An "I" and "me" society doesn't help. I hope Southwest doesn't cave or pay her a dime and -- instead -- sues HER for escalating the incident and requiring physical removal. With today's small seat pitches and crammed passenger compartments, anyone with a bonafide physical ailment ought to be staying away from such an environment. If this woman was that afraid ... drive.

A neighbor couple just went on an Alaskan cruise where about ten folks were sick. They were all confined to their cabins by the Captain. That's not possible on an airliner and it's UNREASONABLE for passengers to think they should be accommodated and subsequently become unruly when they aren't. An EpiPen ... give me a break!

Stand your "ground," SouthWest.

Posted by: Larry Stencel | September 30, 2017 8:35 AM    Report this comment

Anyone with an allergy that severe, especially to something as common as house pets, would be carrying their own EpiPen. Otherwise, a simple walk in the park could prove fatal. No airline, or any other public conveyance for that matter, has an obligation to provide medications to their passengers.

Posted by: John McNamee | September 30, 2017 9:57 AM    Report this comment

It's so much easier to pull a Christmas tree than to push it through the door. That'll be on next year's recurrent training film :-)

Posted by: Hans Miesler | October 2, 2017 8:06 PM    Report this comment

I think her allergy was created in her head for attention and her entitled attitude caught up with her. This world is way too full of people with "issues". Get over it, in the bigger picture you don't matter, such is life get over yourself.

Posted by: bruce postlethwait | October 2, 2017 8:21 PM    Report this comment

Passengers have a reasonable expectation of travel without being in a cabin with other people's pets. An extreme case was the crash in he Congo caused by some entitled soul taking a crocodile along with them. No dog basket is infallible.
Our dogs have all travelled by air at various times. In the pressurised hold with other pets. No problem, although a bit expensive.

Posted by: John Patson | October 3, 2017 4:59 AM    Report this comment

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