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COLUMNS Say Again? #63: A Phrase That FitsThe FAA is trying to be a “customer service” organization — which is all well and good unless some customers get quick service and others get 40-mile backtrack because of how they filed their flight plan. AVweb’s Don Brown worries about this and other safety issues in his Say Again column.

Editorial Staff

Published May 25, 2006 12:00 AM EDT

COLUMNS
Say Again? #63: A Phrase That Fits
The FAA is trying to be a "customer service" organization -- which is all well and good unless some customers get quick service and others get 40-mile backtrack because of how they filed their flight plan. AVweb's Don Brown worries about this and other safety issues in his Say Again column.

Editorial StaffAVweb