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Volume 10, Number 24
June 20, 2012
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AVflash! Good News for Airlinesback to top 
Sponsor Announcement
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Although airline passengers are paying higher fares and being charged to haul bags, they're apparently happier with the airline experience than they were a couple of years ago, according to a new consumer satisfaction survey. The Michigan-based American Consumer Satisfaction Index reported this week that at 67 on a scale of 100, customer satisfaction with the airline industry is as high as it's been for decades. In 2012 alone, the industry gained 3.1 percent in approval points, this despite higher fares, more crowded flights and fewer scheduling options. What's going on here? "I think in part it's because customers are becoming cleverer when they fly at avoiding the various fees. We're finding that while passengers aren't terribly satisfied with checked baggage fees, fewer of them are checking baggage," says ASCI director David VanAmburg. More...

Amid numerous changes for the airlines in recent years is one you might not expect: Customer satisfaction is up. Paul Bertorelli asked David VanAmburg from the American Customer Satisfaction Index to explain. More...

'The Aviators' || Weekly on PBS - Also on 
iTunes & Hulu
The Aviators: Watch Us on TV, on DVD and Online ... Now!
The award-winning hit television series airing across the US weekly on PBS (contact your local station), in Canada on Travel+Escape, and overseas on Discovery. The Aviators covers all-things aviation, as our pilot/hosts take you flying with the Blue Angels, on $100 hamburger runs, or exploring aircraft from warbirds to airliners. Seasons 1 and 2 now on iTunes and Hulu. Season 3 coming this fall ... and premiering at AirVenture 2012!

Click here to learn more.
Flight Tracking Makes a Quantum Leapback to top 

A constellation of 66 new satellites that will be launched starting in 2015 will make it possible for operators to track their aircraft anywhere in the world, even across oceans and remote regions where coverage is not currently available, the project partners announced on Tuesday. Iridium Communications is providing the technology, and NavCanada is the launch customer. For routes that operate in oceanic airspace, the new Aireon satellites will provide a "quantum improvement" in efficiency, said NavCanada CEO John Crichton. For example, NavCanada said, flights across the North Atlantic should save $100 million per year thanks to more efficient routing. The satellites, which are scheduled to be online by 2017, will communicate with the ADS-B devices on airplanes. More...

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Aviation Safety: Gulfstream Crash Updateback to top 

NTSB chairman Deborah Hersman has criticized some of the actions of Gulfstream staffers during an investigation into a fatal crash during a flight test of a G650 in New Mexico last year. In a letter dated April 4, 2012, that was recently posted to the NTSB's public docket, Hersman says that while interacting with Gulfstream, NTSB investigators "encountered a variety of situations that are not typical when dealing with parties to investigations." She goes on to list her concerns, including "noncompliance with instructions from the NTSB investigator-in-charge relating to quarantine of accident-related telemetry data … unexplained missing evidence, including a computer hard drive containing accident-related telemetry data… [and] general conduct and dilatory tactics prejudicial to the investigation." Gulfstream President Larry Flynn defended the company's actions in a letter, also posted to the docket, stating that "Gulfstream has responded to each and every request for information from the NTSB as promptly as possible." More...

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Make Way for U.S.-Born Phenomsback to top 

Embraer's first manufacturing plant in the U.S. earned its production certificate this week. The Melbourne, Fla., facility has been shipping Phenom 100s since last December but the aircraft were certified under the type certificate for Brazilian-made Phenoms. The aircraft are assembled using assemblies made in Brazil. The plant was opened a little more than a year ago. More...

Eclipse 550 || Delivering in 2013
The Eclipse 550 Twin-Engine Jet: Delivering in 2013
The first Eclipse 550 Jet, currently being constructed in Albuquerque, New Mexico, will be ready for delivery in 2013. What does this mean for you? It means you can fly up to 375 KTAs above the weather at 41,000 feet while sipping a mere 59 gallons of fuel per hour. And you can do it next year. Compare the Eclipse Jet, the most technologically advanced, fuel-efficient jet on the planet, to other aircraft in its class by CLICKING HERE.
More Good News for Airlinesback to top 

Bombardier says its CSeries single-aisle airliner is on schedule and will fly by the end of the year. Marc Arcomone, president of commercial aircraft, also says first deliveries will be made by the end of 2013. "Yes, the CSeries program is on track," he told analysts ahead of the all-important Farnborough Air Show in a few weeks. He said that from a technical standpoint, there are no major issues in the way of the current timeline and he also said he's satisfied with the modest (by clean-sheet airliner standards) order book to date for the 110 and 130-seat aircraft. "We are exactly where we want to be with 11 customers and 317 orders," he said. Central to the efficiency claims being made about the CSeries (20 percent on fuel burn) and much of that is due to the PurePower geared turbofans being developed by Pratt & Whitney Canada. More...

'Instrument Pilot Handbook' & 'Instrument 
Pilot's Survival Guide' by Rod Machado || Available at
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Available from AVweb Bookstore.
The best available options for the beginning instrument student and the accomplished pilot wanting to refine his or her skills. Rod Machado's unique writing style will increase your retention and understanding of these serious subjects. And, by the way — you'll actually enjoy reading them.

Instrument Pilot Handbook | Book: $64.95, eBook $49.95
Instrument Survival Manual | Book: $34.95, eBook $29.95

Call (800) 780‑4115 or click here for more information.
Opinion & Commentaryback to top 

Do you push the throttle up to max, nudge the pitch and worry about the trim later? Or do you prefer to modulate the power to see if you can handle the pitch change forces? On the AVweb Insider blog, Paul Bertorelli discusses the pros and cons of each approach. Read more and join the conversation. More...

AVbuys || AVweb Stories About Great Deals 
in Aviation
Fly More for Less
Visit the AVbuys page for discounts, rebates, incentives, bargains, special offers, bonus depreciation, or tax benefits to help stretch your budget. We're helping you to locate and view current offers instantly, with a direct link to sponsors' web sites for details.

Click for the resource page.
AVweb Video: Look, Listen, Laugh and Learnback to top 

Viking Air is quickly ramping up production of its new build Twin Otter 400 series. AVweb's Russ Niles toured the Victoria, British Columbia factory with VP of Operations Dan Tharp, a Wichita aircraft production veteran recently hired by Viking to boost production. More...

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Strap in now.
The Top Reporter on Our Crack Staff ... Is You!back to top 

If you're operating a light sport aircraft -- either a legacy or late-model new airplane, our sister publication, Aviation Consumer, would like to know what it costs. Click on this link to take the survey and leave comments. We're interested in all kinds of light sports, but we especially want to know what costs are like when the airplanes are in partnerships. More...

Our best stories start with you. If you've heard something 255,000 pilots might want to know about, tell us. Submit news tips via email to What have you heard? More...

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Who's Whereback to top 

Rick Larsen
Rick Larsen is the new associate vice president of marketing, corporate and alumni relations at Embry-Riddle. He was most recently VP of Marketing and Communications at EAA. He is an ERAU alumnus.

Get a promotion or a new job? Your colleagues want to know about it, and AVwebBiz can get the word out. Drop us a line about the staff appointment, with a nice recent photo, and we'll do our best to include it in our new section, "Who's Where." The items will be permanently archived on AVweb for future reference, too. More...

Names Behind the Newsback to top 


AVwebBiz is a weekly summary of the latest business aviation news, articles, products, features, and events featured on AVweb, the world's premier independent aviation news resource.

The AVwebBiz team is:

Tom Bliss

Editorial Director, Aviation Publications
Paul Bertorelli

Russ Niles

Scott Simmons

Contributing Editors
Mary Grady
Glenn Pew

Kevin Lane-Cummings
Jeff Van West

Ad Coordinator
Karen Lund

Have a product or service to advertise on AVweb? Your advertising can reach over 225,000 loyal AVwebFlash, AVwebBiz, and AVweb home page readers every week. Over 80% of our readers are active pilots and aircraft owners. That's why our advertisers grow with us, year after year. For ad rates and scheduling, click here or contact Tom Bliss, via e-mail or via telephone [(480) 525-7481].

Click here to send a letter to the editor. (Please let us know if your letter is not intended for publication.)

Comments or questions about the news should be sent here.

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Aviate. Navigate. Communicate.