Six aviation associations released a document detailing a series of communications best practices for FBOs on Wednesday. “Know Before You Go” (PDF) calls on FBOs to provide clear, complete and easily accessible online descriptions of available services, along with all associated prices and fees. The organizations, which include the Aircraft Owners and Pilots Association (AOPA), the Experimental Aircraft Association (EAA) and the National Business Aviation Association (NBAA), are also asking FBOs to encourage customers to contact them directly with any questions prior to arrival.
According to AOPA, it has been gathering data and working to address concerns about FBO fee transparency and potential airport accessibility issues created by some pricing practices for almost two years. “This is a major step in our work to ensure reasonable airport accessibility, and we hope that today’s announcement sends a unified message that FBOs need to be able to accurately tell all aviators what costs to expect before arriving at publicly funded airports,” said AOPA President Mark Baker. “We believe that the united support of these principals both validates that there is an issue with pricing transparency and provides a reasonable path to meet customer expectations.”
The General Aviation Manufacturers Association (GAMA), Helicopter Association International (HAI) and the National Air Transportation Association (NATA) partnered with AOPA, EAA and NBAA on the release of “Know Before You Go.”