Raytheon Aircraft Expands Parts Locator System
Raytheon unveiled a new program where customers will be able to directly order parts online. Aircraft Customer Support Operations has expanded its expansion of Worldwide Inventory Network (WIN), the system that allows customers to log onto its Web site and view the entire parts inventory of Raytheon Aircraft Parts Inventory and Distribution (RAPID) and participating Authorized Service Centers (ASCs). Under the first phase of the program, only customer support representatives could view the parts inventory; however, the current system allows customers to order parts directly from RAPID or ASCs. As part of the WIN system, RAPID and WIN partners update their inventory daily, giving customers an up-to-date list of available parts.