Raytheon Aircraft Company (RAC) this week said it named two existing employees to new positions as it backfilled a newly vacant slot. Under the changes, Randy Groom has been appointed president, Global Customer Service and Support, and Brad Hatt assumes the role of president, Global Commercial Sales for Beechcraft and Hawker aircraft. The changes come in the wake of a vacancy in leadership of the company’s customer service and support organization; Ed Dolanski, who previously held the slot now occupied by Groom, is taking a key position with another business unit of Raytheon Company. Five years ago we set a goal to provide the finest service and support the industry has ever seen. And from the perspective that matters most – our customers – we have made wonderful progress toward that objective. The changes we are announcing today will allow us to build on this progress, while even further deepening our company-wide commitment to this critical objective, said Raytheon Aircraft Company Chairman and Chief Executive Officer Jim Schuster.
Groom, a 33-year industry veteran, brings multiple perspectives to this role. He is a pilot with more than 9,500 hours in all types of piston engine, turboprop and jet aircraft, and personally understands what pilots are looking for in customer support. Before rejoining RAC in 2003 as president and general manager of the Beechcraft business, Groom spent 17 years in the aircraft services and dealership business responsible for the front lines of product support. Hatt previously was president and general manager of the Hawker business. He is an active pilot with 14 years service at RAC, and has held numerous sales and marketing positions spanning all products. According to Raytheon, Hatt is widely recognized as a forward-thinking leader and respected for his customer first style.
