FAA Asks Workers Why They're Unhappy

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The FAA surveyed its employees last year to find out how they felt about their jobs. It might not be a surprise that most workers -- especially those in air traffic control -- revealed a bit of discontent. Only 9 percent of workers in ATC said they trust FAA managers, and the overall workforce didn't have much more faith -- the best score the agency could get was 17 percent. Now the FAA is conducting focus groups across the country to ask workers why they feel the way they do, The Washington Post reported on Monday. "We do have some more work to do," said Ventris Gibson, the FAA assistant administrator in charge of personnel management. "It takes a lot to change and turn an organization and improve it significantly." Patrick Forrey, president of the National Air Traffic Controllers Association, told the Post that last year's contract dispute upset many controllers. "They don't feel like they are being treated with respect for the job they do," he said.