FedEx posted an alert for service disruptions today (Oct. 25). The delivery delays are attributed to what it reported as an issue with the FAA’s information technology (IT) infrastructure affecting the carrier’s Memphis, Tennessee hub airport. “FedEx experienced disruptions at the Memphis hub last night due to an FAA IT outage,” according to the alert posted on the FedEx website. “Contingency plans are in place and FedEx is committed to providing service to the best of our ability.” FedEx also said that, according to provisions in its service guide, “shipments delayed due to this outage are not eligible for a refund or credit under the Money-Back Guarantee policy.”
According to a Reuters report on the disruption, FedEx competitor United Parcel Service, based in Louisville, Kentucky, reports it has experienced no delays, and the FAA did not respond to a request for further information.
In more positive FedEx news posted on the Alerts page, “FedEx International inbound and outbound service to and from Israel has been reinstated. Pick-up and delivery services will be performed according to local authority instructions, where it is safe and possible.”
Ironic that UPS states that it incurred no such malady.
FedEx also said that, according to provisions in its service guide, “shipments delayed due to this outage are not eligible for a refund or credit .
How sweet .
Ironic that UPS states that it incurred no such malady.
FedEx also said that, according to provisions in its service guide, “shipments delayed due to this outage are not eligible for a refund or credit .”
How sweet .
Perhaps UPS users are more used to delays? 🙂
The article did state it was only the Memphis hub. The FAA localized system at MEM, most likely the PDC system took some unscheduled nap and refused to be awoken. Louisville would have been fine.
For me, as an ex airline pilot, it looked sometimes like a miracle that when I pushed the TO/GA buttons we would be on our way for a 10-12 hrs flight with 450 SOB, luggage/freight loaded, all overflight and landing permissions received, weather within limits, a swimming pool with fuel, the 4-holer in perfect condition, all crew on board packed for the 7-10 days trip, Seats/freight bookings that may have started a year before, technical maintenance planning of the plane…just to name a few. It requires a HUGE planning beforehand and a lot of things that can go wrong in the process leading to delays or cancellations. Receiving a package one or two days too late, hmmmmm, glad it arrived!
Most people I knew in rthe company would do their absolute utmost to get the puzzle completed…
Some folks great, great grandparents complained when the Indians cut the telegraph wires and the train was late.
Their great, great grandchildren will complain when the transporter is down and they’re appointment on Mars is delayed.
The founder of FedEx expected is team to “figure out” how to get things where they needed to be regardless of problems. That includes renting helicopters or whatever it took to deliver on time.
“When it absolutely, positively has to be there over night”. has been replaced with “well, we took your money and it did get there, just like USPS.” . Blah,
My personal experiences with FedEx – and having mostly shifted from driving downtown to clicking on Amazon there are quite a few of these – have been almost blemish-free.
You mention USPS though. Now that’s an entirely different subject. We live in a semi-rural area with cluster box delivery by an ever-changing series of CDS (Contract Delivery Service) individuals, augmented by box thieves who periodically make midnight raids with impunity. You don’t want anything important to depend on mail delivery anymore. The difference makes FedEx (and UPS) look like paragons of perfection.
Don’t feed the troll