Jeppesen ‘Cyber Incident’ Affects Services (Updated)


Jeppesen says it has addressed some issues caused by a “cyber incident” that occurred Nov. 2. The company updated its website on Sunday to report that its NOTAM service is up and running and can be trusted. It’s still working on other services. The disruption also affected ForeFlight’s NOTAM service but that was fixed Sunday. “ForeFlight’s NOTAM services have been fully restored; all new and updated NOTAMs are now being processed and displayed in ForeFlight Mobile and ForeFlight Web,” ForeFlight said in an update on Sunday.

Jeppesen and ForeFlight are both owned by Boeing. Boeing spokesman Yukui Wang told Yahoo News that Jepp is working the problem. “There have been some flight planning disruptions, but at this time, we have no reason to believe that this incident poses a threat to aircraft or flight safety.” Wang said. “We are in communication with customers and regulatory authorities and working to restore full service as soon as possible.” Jepp is only accepting support requests via email at

Russ Niles
Russ Niles is Editor-in-Chief of AVweb. He has been a pilot for 30 years and joined AVweb 22 years ago. He and his wife Marni live in southern British Columbia where they also operate a small winery.

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  1. “We are in communication with customers”

    LOL, as a Jepp subscriber to their NavData for my plane this is exactly what is missing. Zero communications to paying customers. My databases are out of date and I’m not about to download corrupt data until they give an all clear.

    But nothing other than a big red banner on their homepage. No outlook, nothing.

  2. Funny. The only issue I have ever had with a paper sectional was a misprint for the quad city approach frequency. A simple call to the tower fixed that. This I would say falls under the heading of trust but verify. And people wonder why I still use paper as a backup…